Support and FAQs
Frequently Asked Questions
Why don't you offer unlimited memberships?
As a cooperative, we’re committed to equitable business practices, sustainability, and supporting our wonderful teachers and staff with fair, competitive wages. Our class prices are thoughtfully set to help cover our expenses while ensuring our teachers feel respected and valued for the work they do. While we understand the appeal of unlimited memberships, offering them at very low per-class rates doesn’t align with the values and goals that guide our community. Thanks for understanding and being part of what makes Circle Yoga special!
When does my membership start?
Your membership starts on the day you join and renews one month later, on the same day. So, if you join on June 25, your next payment will be processed on July 25, and your class credits will be reset that day. Your membership will renew that day each subsequent month, until you pause or cancel it.
Can I roll unused classes over from one month to the next?
If you don't get a chance to use all your class credits in a month, those class credits are not rolled over to the following month. But don't worry—if you can't make it to the studio, you can still join classes virtually, or sign up for class to receive the recording (with 14 days of access). We hope these options help you stay connected and keep practicing, even when life gets busy! Exceptions may be made in case of injury or medical emergencies.
What happens if I sign up for 4 classes per month, but I take class on Thursdays and there are 5 Thursdays that month?
Anytime you want to take classes beyond the 4, 8, or 12 per month that come with your membership, you can take advantage of the discounted $24 member drop-in rate. If you try to book space in a class and you're out of class credits for that month, the system will prompt you to purchase a $24 drop-in.
When I try to update my password, I'm getting a message that says "unable to establish a secure connection?
We've heard from a few folks who are having this issue. Please try these options, and let us know if you still need help:
1. Clear your browser data, including the cache and cookies.
2. Try from a different device and/or a different wi-fi network.
3. Turn off your router and turn it back on.
4. If you're using any sort of VPN, which people sometimes use with a work connection used at home, try turning off the VPN.
If I decide not to join as a monthly member, will my co-op membership still be active?
Yes, if you joined the co-op with a $20 membership fee in the last year, your co-op membership is still valid. To see when you purchased your co-op membership, follow these steps:
2. Click on the Manage Account link under "Hello [Your Name]!" in the top right.
3. Click on Your Transactions to see your purchase history. If you joined pre-Walla, your co-op membership is valid for one year from the date of purchase.
We'll continue to make the annual co-op membership fee available for anyone who wants to be a co-op member without a monthly renewal membership for classes.